Ghana Airports Company and Local Industry Leaders Secure Top Awards for Service Excellence

Ghanaian corporate entities are receiving significant recognition both internationally and locally for their commitment to service excellence and professional standards. Leading the charge, the Ghana Airports Company Limited (GACL) recently secured two major accolades at the 8th Airports Council International (ACI) World Airport Experience Summit in Istanbul, Turkey. These honors, alongside a sweep of awards in the insurance and travel sectors, reflect a growing institutional focus on enhancing the customer journey and maintaining high operational benchmarks across Ghana’s service-driven industries.

At the ACI global summit, Accra International Airport (AIA) was honored as the ‘Best Airport at Departures – Africa’ within the two to five million passenger category and achieved Level 1 Customer Experience Accreditation. GACL Managing Director, Mrs. Yvonne Nana Afriyie Opare, attributed these achievements to the collaborative efforts of the airport ecosystem. She emphasized that the recognition, which occurred during a summit focused on human-centered travel, should serve as motivation for staff to sustain the high standards now recognized on the world stage.

Domestic excellence was also celebrated in the insurance and tourism sectors. Hollard Ghana and its subsidiaries achieved a milestone by winning the Customer Care Award for the third consecutive year at the Ghana Insurance Awards. Group CEO Patience Akyianu noted that the company’s success stems from continuous investment in technology and infrastructure, including a new Customer Experience Centre. In a similar vein, Provident Insurance’s Ellen Amihere was named Claims Professional of the Year 2025, while Cliffmelvyn Travel & Tours was crowned the 2026 Travel Service Company of the Year in the Bono Region, highlighting a nationwide push for professionalism and fraud prevention in travel services.

Beyond corporate accolades, the intellectual foundation of Ghana’s service culture was bolstered by the launch of two books by business consultant Ms. Charlotte Sarfowaa Akan-Duncan. Titled ‘The Art of Becoming’ and ‘Living the Experience,’ the works focus on personal development and the necessity of empathy in building strong brands. At the Accra launch, which saw the first copy sell for GHS 20,000, industry leaders like John Awuah of the Ghana Bankers Association underscored that personal discipline and authentic care are the bedrock of organizational progress.

Collectively, these developments signal a maturing business environment in Ghana where service quality is increasingly viewed as a critical competitive advantage. From aviation to insurance and professional consulting, the emphasis remains on moving beyond transactional relationships to create meaningful, value-driven experiences. As these organizations continue to garner accolades, the focus shifts toward sustaining these benchmarks to ensure Ghana remains a regional hub for professional excellence and reliable service delivery.