ECG warns customers against fake meter sales and MoMo fraud

The Electricity Company of Ghana (ECG) has issued a stern warning to the public regarding an increase in fraudulent activities involving the sale of unregistered meters and mobile money scams. Fraudsters, posing as ECG staff, are reportedly targeting unsuspecting customers by offering quick meter installations in exchange for payments made to personal mobile money accounts. The company emphasized that these unauthorized transactions often lead to significant financial loss for customers and the installation of illegal equipment.

Dr. Charles Nii Ayiku Ayiku, ECG’s General Manager for External Communications, cautioned that these meters are often fake or unregistered. Customers who purchase and install these devices risk being prosecuted or fined for illegal connections, as the meters do not exist in the utility provider's official database. Dr. Ayiku Ayiku noted that any payments made to personal mobile money numbers do not reach the company and cannot be tracked or credited to a customer’s official account record.

To combat this trend, the ECG reiterated that it operates a strictly cashless payment system designed to ensure transparency and security. The utility provider urged all customers to perform transactions exclusively through official digital channels, specifically the ECG Power App or the USSD shortcode *226#. These platforms are currently the only authorized means for paying bills, purchasing prepaid credit, or initiating requests for new service installations.

The company further advised the public to remain vigilant against individuals who demand urgent payments or claim to offer shortcuts to official procedures. Customers are encouraged to visit ECG district offices or use official digital platforms for all service inquiries and to report any suspicious individuals claiming to represent the company. By adhering to these official protocols, the ECG maintains that customers can protect themselves from fraud and the legal repercussions associated with using unauthorized electrical infrastructure.