Bono PURC facilitates GH₵47,057 in utility billing adjustments

The Bono Regional Office of the Public Utilities Regulatory Commission (PURC) has facilitated utility billing adjustments totaling GH‵47,057.78 for consumers during the third quarter of 2026. This intervention, aimed at resolving billing discrepancies and protecting consumer interests, saw significant corrections made for customers of both the Northern Electricity Distribution Company (NEDCo) and Ghana Water Limited (GWL). The move forms part of the commission's broader mandate to ensure fairness in the utility sector and provide a transparent mechanism for dispute resolution.

A detailed breakdown of the adjustments reveals that GH‵41,925.51 was credited to water consumers under Ghana Water Limited, while electricity consumers under NEDCo received adjustments amounting to GH‵5,132.27. Beyond these consumer-focused credits, the commission also reported on the financial health and operational efficiency of the utility providers. Notably, Ghana Water Limited successfully recovered GH‵164,249.82 through a revenue recovery exercise supervised by the commission, highlighting a dual focus on consumer protection and service provider sustainability.

In addition to financial oversight, the Bono PURC oversaw significant improvements to the region's utility infrastructure to bolster service reliability. A total of 23 transformers were upgraded throughout the quarter, a move that directly improved power capacity and stability for more than 4,178 customers. Furthermore, the commission facilitated the replacement of 118 electricity poles that were identified as compromised. These physical upgrades are intended to enhance the safety and stability of the distribution network, reducing the frequency of unplanned outages and ensuring a more consistent supply of electricity to households and businesses.

These regulatory activities are designed to address persistent consumer billing concerns and improve the overall efficiency of utility service delivery in the Bono Region. By actively monitoring utility providers and responding to consumer complaints, the PURC aims to build confidence in the regulatory system. The commission’s recent interventions underscore its commitment to maintaining a balance between the operational requirements of utility companies and the right of consumers to receive accurate billing and reliable essential services.