ECG restores Clou Smart Prepayment Metering system service

The Electricity Company of Ghana (ECG) has officially restored the Clou Smart Prepayment Metering system after a period of service disruption that left many customers unable to purchase electricity. The utility company confirmed that the technical issues affecting the platform have been fully resolved, allowing for the normalization of power credit transactions. This restoration is expected to alleviate the challenges faced by domestic and commercial users who rely on the Clou smart meters for their daily energy needs.

With the system now back online, customers can resume buying electricity credits through multiple established channels. The company stated that the ECG PowerApp, the mobile application designed for convenient digital payments, is once again processing transactions for Clou meter users. Additionally, private vending stations across various communities are operational, enabling customers to visit physical locations to top up their meters. ECG has ensured that these vending points are correctly synced with the central database to prevent any further delays in credit delivery.

The management of ECG extended its gratitude to its customers for their patience during the time the system was unavailable. While the specific cause of the disruption was not detailed in the announcement, the company reiterated its commitment to providing reliable service and improving its digital infrastructure. Officials noted that they would continue to monitor the performance of the Clou Smart Prepayment system to ensure its stability and to provide a seamless experience for all utility consumers across Ghana.