ECG targets debtors in nationwide revenue mobilisation from November 9

The Electricity Company of Ghana (ECG) is set to embark on a three-week nationwide mass revenue mobilisation exercise starting Monday, November 9, 2026. This intensive operation, scheduled to run until November 27, 2026, aims to recover significant outstanding arrears from customers across the country. The initiative is part of the utility provider's broader strategic efforts to bolster its financial health and ensure sustainable operational efficiency within the energy sector.

The exercise will target all categories of customers with unpaid bills, including residential users, commercial enterprises, industrial facilities, and government Ministries, Departments, and Agencies (MDAs). Dr. Charles Nii Ayiku Ayiku, ECG’s General Manager for External Communications, has warned that the company will carry out disconnections for those who fail to settle their debts. Customers who face disconnection will be required to pay the full amount of their arrears along with additional reconnection fees before power service can be restored.

To ensure the success of the mobilisation, ECG is deploying special monitoring teams to oversee compliance and identify instances of non-payment. These teams are also tasked with detecting illegal connections and unauthorised self-reconnections. Dr. Ayiku Ayiku emphasized that the company intends to pursue legal action and prosecute individuals or entities found engaging in electricity theft or other illegal activities, signaling a zero-tolerance approach toward revenue leakage.

ECG has encouraged customers facing challenges with their billing or those seeking to settle arrears to utilize available digital and physical channels promptly. Customers can use the ECG Mobile App for payments or visit any ECG district office for further assistance. The company’s contact centre also remains available to address inquiries and provide guidance throughout the mobilisation period as the company seeks to streamline its debt recovery processes.