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University of Ghana Medical Centre launches 2026 Customer Service Week
•2 min read•1 source
The University of Ghana Medical Centre (UGMC) has officially launched its 2026 Customer Service Week, themed "The Extra Mile." The initiative is designed to elevate the standard of patient care and experience throughout the facility by encouraging staff to look beyond their routine departmental duties. This annual celebration underscores the hospital's commitment to service excellence and seeks to foster a culture where healthcare providers are motivated to offer exceptional support to those seeking medical attention.
During the launch event, the Chief Executive Officer of UGMC, Dr. Abdul-Samed Tanko, emphasized the critical role of compassion and clear communication in the healthcare delivery chain. He noted that the theme "The Extra Mile" reflects the necessity for healthcare professionals to provide support that extends past clinical treatments to include emotional and psychological care. Guest speaker Yvonne Ohui MacCarthy further reinforced this message, highlighting that empathy is a fundamental requirement in healthcare, particularly when patients and their families are navigating vulnerable moments.
Throughout the week, the medical centre will engage in various activities aimed at recognizing the hard work of dedicated staff members and promoting collaborative teamwork across all departments. The initiative serves as an important period of reflection for the institution, allowing it to assess and improve the overall patient journey within the facility. By focusing on these core values, UGMC aims to ensure that every interaction within the hospital contributes to a positive, healing environment that meets the diverse needs of the public.
