
Apple has announced a formal replacement program for its inaugural foldable device, the iPhone Duo, following reports of significant display failures shortly after its commercial release. The smartphone, which carries a premium starting price of £1,999, has been the subject of numerous user complaints regarding the sudden appearance of lines and cracks on its flexible screen. This initiative marks a swift response from the company to maintain consumer confidence in its first foray into the foldable hardware market.
The hardware issues emerged as early adopters began documenting screen degradation online, with some reports suggesting that the displays were failing under normal usage conditions. While the company has acknowledged the need for replacements, it remains cautious regarding the total number of units affected. Apple CEO John Ternus defended the device’s innovative design and engineering, framing the replacement offer as a commitment to hardware quality. He urged any customer experiencing these specific display defects to contact the company for a hardware swap.
The iPhone Duo was launched to compete directly with existing foldable models from other major manufacturers, representing a significant strategic shift for the tech giant. However, the reports of screen instability have raised questions about the long-term durability of the device’s folding mechanism and screen materials. While some analysts have cautioned that some images of damaged phones circulating on social media may be inaccurate or digitally altered, the official replacement program confirms that genuine hardware flaws exist in a portion of the initial production run.